General

Payment is due upon completion of work unless otherwise agreed. Payments can be made by bank transfer, cash, or other approved methods.

Customers are responsible for ensuring safe and reasonable access to all areas requiring cleaning. If access is restricted due to locked gates, obstructions, pets, or any other reason, the clean may be partially completed and charged accordingly.

If we attend a property as scheduled and are unable to carry out the work due to lack of access, locked gates, customer absence (where access is required), or any other customer-related issue, we reserve the right to charge a call-out fee or the full value of the scheduled clean.

Window cleaning may be postponed due to severe weather conditions. Light rain after cleaning is not considered a valid reason for a re-clean or refund, as modern window cleaning methods are not adversely affected by light rainfall.

Customers on a regular cleaning schedule agree to remain on the service round unless cancellation notice is provided. Cleaning dates may vary due to weather, holidays, staffing, or operational requirements.

Initial cleans may incur a higher charge due to the additional time and work required. Heavily soiled windows, frames, and sills may require more than one visit to achieve the desired result.

Any concerns regarding the quality of work must be reported within 48 hours of the service being completed. We will assess the issue and arrange a return visit where appropriate.

Standard window cleaning does not include the removal of hard water staining, paint, cement, oxidation, failed double-glazing condensation, scratches, or other permanent marks. We cannot guarantee the removal of such defects.

While every care is taken during cleaning, we cannot be held responsible for pre-existing damage to windows, frames, seals, vents, trickle vents, conservatories, balconies, or surrounding property. Customers should notify us of any known defects before work commences.

We reserve the right to refuse or discontinue work where conditions are deemed unsafe or where access presents a risk to our staff, customers, members of the public, or equipment.

Customers occupying upper-floor flats or apartments are responsible for notifying residents below prior to their windows being cleaned. Water runoff during the cleaning process is unavoidable and may affect lower balconies, windows, outdoor furniture, washing, patios, or other external areas. We accept no liability for inconvenience caused by normal water runoff during the course of our work.

Customers should provide at least 24 hours’ notice if they wish to cancel an appointment. Repeated cancellations may result in removal from our regular service schedule.

Customer information is stored securely and used solely for providing our services, arranging appointments, and processing payments. We do not sell or share customer information with third parties except where required by law.

We reserve the right to refuse service to any customer where there is abusive behaviour, unsafe access, non-payment, repeated cancellations, or any other circumstance that makes carrying out the work unreasonable.